FAQ(Frequently asked questions!)

This section contains common problems and questions that arise for You - our customers.

What kind of a fee from Your service?

You can find detailed information about the commissions of our service on the page - go. You can see individual commissions and limits for a merchant in its settings. If you have any questions, write to us in support -go.

What payment methods and currencies supported by Your service?

For detailed information about supported payment systems and currencies you can find on the page - go.

What are the minimum/maximum payment amounts is supported by Your service?

Detailed information about the minimum/maximum amounts for payments You can find on the page - go.

How to start using Your service?

To start using our service You need to register, create a merchant to integrate into Your service/app or use ready-made modules CMS credentials and start Accept payments. You can register by clicking on the link go.

Where can I find documentation and examples for integrating Your service to my project?

Examples of integration with PHP you can find on the page go. Integration examples for other programming languages You can in a Russian article go. Detailed documentation about SCI / API on the page - go.

Payment paid but not credited on the website?

Most likely, we could not deliver a payment notification to your site (we are making 5 attempts to send), you need to try to send a notification manually, for this you need to find the payment and click the "Send IPN" button, in case of an error it will be indicated with a brief instruction for its elimination. In case of an unsuccessful answer, contact your developer for help. Another possible reason is that your Firewall is blocking the access of our notification server to your website, for this you need to add our notification server IPs to the whitelist, you can find our IPs on the page - go. If the notification is not delivered due to underpayment, this means your merchant does not have permission to accept any amount as a successful payment. In this case, you have to make the accrual in your system manually. If you want to avoid such behavior of the system in the future, you must make sure that your script supports the crediting of arbitrary amounts and allow Accept any amount in the merchant settings.

When paying with a Ripple, Stellar was not specified or the tag was incorrect, what to do?

You need to contact our support contacts You can find here - go.

When paying Ripple, Stellar was not specified or the tag was incorrect, what to do?

You need to contact support of the website/app, where You have made the payment.

Ethereum, Bitcoin and other BEP20 tokens - Sent on the BinanceCoin network, payment not credited. What to do?

Send 0.02 BNB to the same address. Next, contact our support and enter the return address in the Binance Smart Chain. We take 10% commission for the return service + the rest of the main currency at the address. The return period is 24 hours. Contact support.

Tether (USDT), Bitcoin and other ERC20 tokens - sent on the Ethereum network, payment not credited. What to do?

Send 0.005 ETH to the same address. Next, contact our support and indicate the return address in the Ethereum network. We take 10% commission for the return service + the rest of the main currency at the address. The return period is 24 hours. Contact support.

TRC20 tokens have been sent to TRON account. What to do?

Send 10 TRX to the same address. Next, contact our support and enter the return address on the TRON network. We take 10% commission for the return service + the rest of the main currency at the address. The return period is 24 hours. Contact support.

TRON (TRX) has been sent to TRON_TRC20 account. What to do?

Contact our support and enter the return address on the TRON network. We take 10% commission for the return service + the rest of the main currency at the address. The return period is 24 hours. Contact support.

What does your service payment page look like?

You can not use the page offered by us to accept payment and display all the necessary details on your website. You can see an example of our page at the link - go.

How to create a wallet on your service and use it?

Everything is very simple:
1) Create a merchant Wallet by Paykassa Inc.
2) Go to the merchants section
3) Click the Deposit button and fill out the form - to get the address and replenish the service with money
4) Click the Withdraw button and fill out the form and confirm the operation via email - to withdraw money from the service

What is the commission for cryptocurrency destinations of a personal wallet (Wallet by Paykassa Inc.)?

Our commission is 0.5%, the network commission is also charged for paying the costs of operations in the cryptocurrency network.

Trying to make a payment or change my account information, but does not come email with confirmation link environment?

First, check the SPAM folder of your mail, the correctness of the specified email address, which you opened the account Paykassa and the fact that You see the correct Inbox. If everything is correct, and the email hasn't arrived, please contact us go.

How do I change my email? How can I change my email if I have lost access to it?

Follow the link and fill out the form - go.

I can't remove API, what to do?

At the moment, we do not provide the ability to remove the API, but You can lock it with a resolved IP: 0.0.0.0. If You still want it removed, please contact us go.

How quickly Payments are made to your service?

Unlike many services we produce instant payments and do not impose restrictions on their frequency. The transaction is immediately sent to the network after the request for withdrawal, and txid appears in your account and is returned via the API.

I made a payment and it was canceled, but the money did not return to the balance, what should I do?

If the payment did not go through automatically, then it can be marked as canceled. In this case, the money remains frozen. This is necessary for security reasons. Refunds are made within 12 to 24 hours, after verification of the payment by our specialists.

You can exchange one currency for another between the balances of the merchant or make a payment in another currency?

We do not offer exchanges balances of merchants and not making payments in other currencies.

Trying to make the payment and get the message "Invalid account number. Error code: 59". What to do?

Check that You have specified the correct account number/address and didn't copy it with spaces at the ends.

Is it allowed to connect a HYIP project to your service?

Yes, we work with HYIP projects, in addition we are integrated into the popular scripts and to activate will make payments to them You can in a few clicks: : GoldCoders, Blitz-Script, H-script...

Can I cancel or return the payment?

Unfortunately technically to cancel or return the payments are not! If You are a payer, you can contact the merchant where you made the payment and try to resolve the issue with him.

What CMS do You use?

You can find out all CMS for which there is a module, you can contact our support: go.

Can I get a list of all incoming transactions for cryptocurrency through the API?

Yes, you can. For API access, write to us go.

Your service is protected from DDoS attacks?

Since our service is quite popular, it is often subjected to DDoS attacks, we fight with them as a third-party so on their own. In particular we work with companies: Ddos-guard, Imperva, Blitz Host...

Why such a high Commission?

Yes, our commission is possible and higher than the average market commission, but we take it in order to form reserves for unforeseen cases, to quickly send transactions and in order to be as loyal to our clients as possible..

I paid to the old address again, what should I do?

The money will automatically be credited to your merchant, if not contact us go.

Was a payment made in Ethereum, but the money was not credited?

Don't worry, usually these payments are processed with minimum delay, but sometimes it can take several hours..

Can I earn by investing in your service?

Yes, we accept limited investments from $ 1000, the minimum investment period is 1 month. At the same time, we promise a guaranteed yield of 6% per annum. Interest payments are monthly.

I invested money, it says on the payment page that the invoice has been paid, but the deposit has not been opened?

Contact the support of the site where the money was transferred. We cannot help in resolving such issues.

Have you invested money in one of our merchants and have not received your payments?

Contact the support of the site where the money was transferred. We cannot help in resolving such issues. The payment is made by the merchants, not by us.

Zeros are displayed on the payment page, what should I do?

Go to the settings of your merchant and in the "Technical" section change the "Accept any amount" option to "no", then save the settings.

I cannot add a merchant, because your service cannot automatically check for the presence of a logo, what should I do?

Make sure that the approved logo is displayed on the home page of your site and tell our support your domain for manual approval.

What if I can't find the answer to your question?

If You have any questions, please contact us, our contacts You can find on the page - go.

Date of last edit - 2021-08-22